Privacy Policy

Last Updated: 16-09-2026

At Dr. Teeth Dental Care ("we", "us", "our" or "the Clinic"), we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, disclosed, communicated, or otherwise processed when you visit or interact with our website, contact the Clinic through this website, request an appointment, or communicate with us through third-party communication platforms such as WhatsApp.

This website is intended to provide information about our Clinic and its healthcare services. By using the website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with us, we may receive information such as:

• Name
• Mobile or telephone number
• Email address
• Preferred appointment date or time
• Information voluntarily provided in an enquiry
• Information you choose to provide about your dental or healthcare needs
• Information required to provide or coordinate healthcare services
• Information you voluntarily provide through WhatsApp or other communication channels

We only seek information that is reasonably relevant to the purpose for which it is being provided.

2. Information Collected Through the Website

Our website may be designed primarily as an informational website. Depending on its configuration, certain information may be processed when you browse the website, including technical information such as:

• Browser type and version
• Device type
• Operating system
• Approximate geographic information where provided by a service
• Pages visited
• Referring website or source
• Date and time of website access
• Basic technical or security logs

Such information may be generated automatically by website hosting, security, analytics, or other technical services.

3. Contact and Appointment Forms

If the website provides a contact, enquiry, callback, or appointment request form, the information you enter may be used to respond to your enquiry or coordinate an appointment.

The exact handling of submitted information depends on the technical configuration of the website.

Where a form is configured to send information directly to the Clinic through email, WhatsApp, a booking system, CRM, or another service, information may be transmitted to that service when you submit the form.

If a particular form does not transmit information to a Clinic-controlled server or database, the website may instead process the information locally in your browser before you choose to send it through another communication service.

4. WhatsApp and Third-Party Communication

Our website may contain buttons or links that allow you to contact the Clinic through WhatsApp.

When you select a WhatsApp communication option, your device may open the WhatsApp application or WhatsApp web interface. Information you send after leaving our website is transmitted through WhatsApp and is subject to WhatsApp's own terms and privacy practices.

We do not control how third-party platforms process information after it has been transferred to them.

You should review the privacy information provided by the relevant third-party service before using it, particularly when communicating sensitive healthcare information.

5. Health and Medical Information

Healthcare information can be sensitive. You should only provide medical, dental, or other health information through a communication method when you are comfortable with the security and privacy characteristics of that method.

Information provided directly to the Clinic for the purpose of consultation, diagnosis, treatment, appointment management, billing, or ongoing patient care may be handled separately from information processed by this public website.

Please do not submit unnecessary medical information through a general website enquiry form.

6. How We Use Information

Information received by the Clinic may be used for legitimate operational purposes, including:

• Responding to enquiries
• Contacting you regarding an appointment
• Scheduling or rescheduling appointments
• Providing healthcare or dental services
• Communicating information requested by you
• Following up on enquiries or appointments
• Improving patient communication and service quality
• Maintaining business and administrative records
• Preventing fraud, abuse, spam, or misuse of our website
• Maintaining website security and reliability
• Complying with applicable legal or regulatory requirements

We do not intend to use your personal information for purposes unrelated to the reason for which it was collected unless permitted or required by applicable law or otherwise communicated to you.

7. When Information May Be Shared

We may disclose or provide access to information where reasonably necessary for operating the Clinic, providing services, maintaining the website, communicating with patients, or complying with legal obligations.

This may include sharing information with:

• Clinic staff and authorised personnel
• Healthcare professionals involved in your care
• Appointment or scheduling service providers
• Website hosting providers
• Website security providers
• Communication providers
• Analytics providers, where enabled
• Technology or software service providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a commercial data product.

8. Third-Party Service Providers

Our website and Clinic operations may rely on third-party technologies and service providers.

Depending on the specific website configuration, these may include hosting providers, domain providers, analytics services, appointment platforms, communication platforms, payment providers, security services, advertising platforms, or other technology providers.

These providers may process certain information according to their own terms, privacy policies, and security practices.

Where appropriate, we seek to use service providers that implement reasonable safeguards for information entrusted to them.

9. Cookies and Analytics

Our website may use cookies, local storage, pixels, analytics tools, or similar technologies.

These technologies may be used for purposes such as:

• Keeping the website functioning correctly
• Understanding general website usage
• Improving website performance
• Detecting security issues
• Measuring advertising or marketing performance, where applicable

Not every website operated by the Clinic necessarily uses all of these technologies.

Your browser may provide controls for managing or blocking certain cookies. Blocking some cookies may affect website functionality.

10. Data Security

We take reasonable measures intended to protect personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, electronic storage system, or communication platform can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through unsecured or inappropriate communication channels.

11. Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including healthcare, administrative, accounting, legal, regulatory, security, and dispute resolution purposes.

Different categories of information may therefore be retained for different periods depending on applicable legal requirements and the Clinic's operational needs.

Where information is no longer required, reasonable steps may be taken to delete, anonymise, or otherwise dispose of it, subject to applicable retention obligations.

12. Your Privacy Choices and Rights

Subject to applicable law, you may contact us regarding personal information that we hold about you and request appropriate action, including where applicable:

• Information about how your personal information is being handled
• Correction of inaccurate information
• Updating information
• Withdrawal of consent where processing is based on consent
• Deletion or erasure where legally applicable
• Raising a privacy-related grievance

Certain requests may be subject to legal, medical, regulatory, contractual, or other applicable limitations.

To protect privacy and prevent unauthorised disclosure, we may need to verify your identity before acting on certain requests.

13. Children's Privacy

Our website is not intended to independently collect unnecessary personal information from children.

Where healthcare services are being provided to a minor, information may be collected and processed as reasonably necessary for providing those services and in accordance with applicable law and authorised parent/guardian involvement.

14. External Websites and Links

Our website may contain links to external websites, social-media platforms, maps, appointment systems, payment services, or other third-party websites.

Once you leave our website, the privacy practices of the third-party website apply. We are not responsible for the privacy practices, content, security, or policies of external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

We encourage visitors to review this page periodically.

16. Contact and Grievance Information

If you have a question, concern, request, or grievance regarding privacy or the handling of your personal information, you may contact us using the details below.

17. Important Disclaimer

This Privacy Policy is provided to explain the general privacy practices associated with this website and the Clinic's online interactions.

The exact information collected, technologies used, third-party services involved, retention periods, and privacy rights available to an individual may depend on the Clinic's actual technical setup, services, and applicable law.

This Privacy Policy should therefore be kept consistent with the actual configuration and practices of the website and Clinic.

If you have questions about how your information is handled, please contact the Clinic using the details provided above.